Biadmin- Ooooooops! User or password invalid, Retry!

Question

Hi, 

I usually work with the user biadmin / biadmin, as of yesterday I cannot connect with this user and it displays an error message:

Ooooooops! User or password invalid, Retry!

Can anyone help me please??

Comments

Hi RahmaTeffahi,

Did you check log files? Do you have this user in database?

Best regards,

Andrijana

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Hi Andrijana,

Yes, i check my base and i have the user. I resolved the problem by modifiyin just the label on biadmin1 and i can connect. After i return it to biadmin and it pass.

Weird  but it works  

Answer 1

Hi RahmaTeffahi ,

I think this is a bug. We also experienced this issue.  In fixing this issue, we configured user data in database.
Here are the steps we did. 
 

1. Try first if you can log in using demo_admin or demo_user(or any user).
2. ( For example you we're able to log in using "demo_admin") Now go to knowage_demo database and look for "sbi_user" table.
3. Look for the "demo_admin" in USER_ID column.
4. Make it as super admin by changing it from "0" to "1" under IS_SUPERADMIN column.
5. Look for the "ORGANIZATION" Column and change it from "DEMO" to "DEFAULT_TENANT". 

This should be your "demo_admin" user data now. (I just selected the changed columns)

6. After saving this setup, go to google chrome and clear cache. Log in to knowage using "demo_admin".
7 . Go to "users management" and change "biadmin" password and save. (Check also if it is still in "admin" role).
8. logout the "demo_admin" account then try to log in using "biadmin" with the latest password you provided.

Hope this can help.


 

Comments

This is a recurring issue , we haven't really found out the root cause and the best solution for this, we are also observing this issue. Really hope this can help :)
Also, be careful in changing data in Database. Try to backup the data first, just to be sure.

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also , this issue can be fixed by restarting knowage service. But it's weird that at some times, after restarting service, still cannot login using "biadmin".

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Hi samsiervo,

Thank you for your response. The problem is resolved with me. I just liked sharing with you. In fact, fortunately I have another user with the admin role, that is what I make the changes with and it works. Even just I changed only the label from biadmin to biadmin1. After when I was able to connect with biadmin1 I return it to biadmin