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Birt export from copied Link

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I have a report made in Birt that needs to be shared to be exported to excel format. So, I shared to my colegues the link from "copy link", but when they try to export it , the file does not download. If I do it directly from knowage, navegating through the functionalities folders it works good. Any idea about what´s bad? any configuration missing?
Environment knowage6.4.1_postges_tomcat with the knowagereort designer 6.2.0 win64 , java 1.7
in General Configuration by (120 points)

Hi,

could you give us the logs from your Tomcat home directory? You could find them in the logs directory. We need at least:

  • knowage.log
  • knowageBirtReportEngine.log
We need the so-called stacktrace from those logs to know if it was caused by an error.
Thank you.
by (5.1k points)
thank you. attached the knowage.log and the knowageBirtreportEngine.log

[http-bio-8080-exec-6] 10 Mai 2021 12:17:32,270 ERROR it.eng.spagobi.services.content.service.ContentServiceImplSupplier.readTemplate:161 - NumberFormatException
java.lang.NumberFormatException: For input string: "null"
    at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
    at java.lang.Integer.parseInt(Integer.java:580)
    at java.lang.Integer.<init>(Integer.java:867)
    at it.eng.spagobi.services.content.service.ContentServiceImplSupplier.readTemplate(ContentServiceImplSupplier.java:90)
    at it.eng.spagobi.services.content.service.ContentServiceImpl.readTemplate(ContentServiceImpl.java:78)
    at it.eng.spagobi.services.content.stub.ContentServiceSoapBindingImpl.readTemplate(ContentServiceSoapBindingImpl.java:31)
    at it.eng.spagobi.services.content.stub.ContentServiceSoapBindingSkeleton.readTemplate(ContentServiceSoapBindingSkeleton.java:208)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)
by (120 points)
ATTACHED THE knowageBirtReportEngine.log

10 Mai 2021 12:17:32,270 ERROR it.eng.spagobi.engines.birt.BirtReportServlet.service:198 - Error during report production

 
java.lang.NullPointerException
    at it.eng.spagobi.engines.birt.BirtReportServlet.getTemplateContent(BirtReportServlet.java:301)
    at it.eng.spagobi.engines.birt.BirtReportServlet.runReport(BirtReportServlet.java:508)
    at it.eng.spagobi.engines.birt.BirtReportServlet.service(BirtReportServlet.java:178)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at it.eng.spagobi.utilities.filters.SpagoBIAccessFilter.doFilter(SpagoBIAccessFilter.java:191)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at it.eng.spagobi.utilities.filters.EncodingFilter.doFilter(EncodingFilter.java:54)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:748)

THANK YOU
by (120 points)
Thank you for your answer, I will try to replicate your case in our test environment and I'll let you know soon.
by (5.1k points)

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