Some more information from DEBUG log bellow.
USERID (biadmin) is sent to be parsed as a JWT
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,792 DEBUG it.eng.spagobi.services.common.SsoServiceFactory.createProxyService:43 - IN
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,793 DEBUG it.eng.spagobi.services.common.SsoServiceFactory.createProxyService:53 - Instatiate successfully:it.eng.spagobi.services.cas.CasSsoService3NoProxy
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,793 DEBUG it.eng.spagobi.services.cas.CasSsoService3NoProxy.readUserIdentifier:62 - CAS user in HttpServletRequest:biadmin
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,794 DEBUG it.eng.spagobi.services.cas.CasSsoService3NoProxy.readUserIdentifier:63 - CAS user in HttpSession:biadmin
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,794 DEBUG it.eng.spagobi.services.common.JWTSsoService.jwtToken2userId:181 - JWT token in input is [biadmin]
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,795 DEBUG it.eng.spagobi.services.common.JWTSsoService.jwtToken2userId:181 - JWT token in input is [biadmin]
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,795 DEBUG it.eng.spagobi.services.common.JWTSsoService.jwtToken2userId:181 - JWT token in input is [biadmin]
[ajp-nio-10.10.1.5-8009-exec-8] 26 août 2021 12:20:58,795 ERROR it.eng.spagobi.commons.utilities.UserUtilities.getUserProfile:249 - Exception while creating user profile
com.auth0.jwt.exceptions.JWTDecodeException: The token was expected to have 3 parts, but got 1.
at com.auth0.jwt.TokenUtils.splitToken(TokenUtils.java:21)
at com.auth0.jwt.JWTDecoder.<init>(JWTDecoder.java:27)
at com.auth0.jwt.JWT.decode(JWT.java:21)
at com.auth0.jwt.JWTVerifier.verify(JWTVerifier.java:352)
at it.eng.spagobi.services.common.JWTSsoService.jwtToken2userId(JWTSsoService.java:183)
at it.eng.spagobi.security.InternalSecurityServiceSupplierImpl.createUserProfile(InternalSecurityServiceSupplierImpl.java:122)
at it.eng.spagobi.commons.utilities.UserUtilities.getUserProfile(UserUtilities.java:222)
at it.eng.spagobi.commons.utilities.GeneralUtilities.createNewUserProfile(GeneralUtilities.java:240)
at it.eng.spagobi.commons.filters.ProfileFilter.doFilter(ProfileFilter.java:135)
...