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After installation of knowage I cannot access knowage page in the web browser I am getting "The server encountered an internal error that prevented it from fulfilling this request."

error messages from log server log

[http-bio-8080-exec-3] 16 Sep 2018 00:17:31,805 ERROR it.eng.spagobi.commons.utilities.ChannelUtilities.getSpagoBIContextName:133 - SPAGOBI.SPAGOBI-MODE.mode IS NULL
[http-bio-8080-exec-4] 16 Sep 2018 00:17:31,821 ERROR it.eng.spagobi.commons.utilities.ChannelUtilities.isWebRunning:161 - SPAGOBI.SPAGOBI-MODE.mode IS NULL
[http-bio-8080-exec-4] 16 Sep 2018 00:17:31,825 ERROR it.eng.spagobi.commons.utilities.SpagoBIUtilities.readJndiResource:319 - java.lang.NullPointerException
[http-bio-8080-exec-4] 16 Sep 2018 00:17:31,825 ERROR it.eng.spagobi.services.common.SsoServiceFactory.createProxyService:55 - Error occurred
java.lang.NullPointerException
        at java.lang.Class.forName0(Native Method)
        at java.lang.Class.forName(Class.java:264)
        at it.eng.spagobi.services.common.SsoServiceFactory.createProxyService(SsoServiceFactory.java:52)
        at it.eng.spagobi.commons.filters.ProfileFilter.getUserIdWithSSO(ProfileFilter.java:270)
......

[http-bio-8080-exec-4] 16 Sep 2018 00:17:31,826 ERROR it.eng.spagobi.commons.filters.ProfileFilter.getUserIdWithSSO:274 - Authentication failed
java.lang.NullPointerException
        at it.eng.spagobi.commons.filters.ProfileFilter.getUserIdWithSSO(ProfileFilter.java:271)
............

[http-bio-8080-exec-4] 16 Sep 2018 00:17:31,827 ERROR it.eng.spagobi.commons.filters.ProfileFilter.doFilter:155 - Error while service execution
it.eng.spagobi.commons.filters.ProfileFilter$SilentAuthenticationFailedException
        at it.eng.spagobi.commons.filters.ProfileFilter.getUserIdWithSSO(ProfileFilter.java:275)
        at it.eng.spagobi.commons.filters.ProfileFilter.doFilter(ProfileFilter.java:125)

......
Environment Knowage-6_2_0-CE-Installer,Centos 6.7
asked Sep 19, 2018 in Installer by admin-aipl (160 points) | 1 view
Did you configured the SSO ?

2 Answers

0 votes
I do have the same problem. 100% the same.

Any solution available?
answered Apr 10, 2019 by kevin (360 points)
0 votes
Same problem here... Did anyone solved it?
answered Aug 7, 2019 by guillecsd (250 points)

I can't run the program. I have the same problem as HTTP STATUS 500 Internal Server Error. I am Someone can help me. Thanks.

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