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Hi,

 In a new installation ok knowage, the cockpit screen it appears blank.

This is the knowageCockpitEngine.log file

https://www.knowage-suite.com/qa/?qa=blob&qa_blobid=11598563898299058873

Can you help me ?

Environment Knowage 6.1.1, Centos 7.4, Chrome browser
in Installer by (120 points)

1 Answer

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Do you have some king of network issue because the stack trace tells us:

it.eng.spagobi.services.security.exceptions.SecurityException: Error occured while retrieving user profile of user [eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ1c2VyX2lkIjoiZGVtb19hZG1pbiIsImV4cCI6MTUyNzgzMzM2OH0.QFtOPOl-6vqzQNKjNDT3AbnJK_OKKPfqFvJeuxWjJFY] from service [Security Service] at endpoint [http:/localhost:8080/knowage/services/SecurityService]

at it.eng.spagobi.services.proxy.SecurityServiceProxy.getUserProfile(SecurityServiceProxy.java:123)

at it.eng.spagobi.services.rest.ExternalEngineSecurityServerInterceptor.createProfile(ExternalEngineSecurityServerInterceptor.java:127)

at it.eng.spagobi.services.rest.AbstractSecurityServerInterceptor.getUserProfileFromUserId(AbstractSecurityServerInterceptor.java:166)

at it.eng.spagobi.services.rest.ExternalEngineSecurityServerInterceptor.isUserAuthenticatedInSpagoBI(ExternalEngineSecurityServerInterceptor.java:92)

at it.eng.spagobi.services.rest.AbstractSecurityServerInterceptor.filter(AbstractSecurityServerInterceptor.java:84)

at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTarget(ResourceMethodInvoker.java:262)

at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:248)

at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:235)

at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:398)

at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:205)

at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:228)

at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:56)

at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:51)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:409)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1044)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

at java.lang.Thread.run(Thread.java:748)

Caused by: java.net.ConnectException: Connessione rifiutata (Connection refused)

at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)

at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:154)

at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)

at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)

at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)

at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)

at org.apache.axis.client.Call.invokeEngine(Call.java:2784)

at org.apache.axis.client.Call.invoke(Call.java:2767)

at org.apache.axis.client.Call.invoke(Call.java:2443)

at org.apache.axis.client.Call.invoke(Call.java:2366)

at org.apache.axis.client.Call.invoke(Call.java:1812)

at it.eng.spagobi.services.security.stub.SecurityServiceSoapBindingStub.getUserProfile(SecurityServiceSoapBindingStub.java:271)

at it.eng.spagobi.services.proxy.SecurityServiceProxy.getUserProfile(SecurityServiceProxy.java:112)

... 32 more

Caused by: java.net.ConnectException: Connessione rifiutata (Connection refused)

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)

at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)

at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

at java.net.Socket.connect(Socket.java:589)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at org.apache.axis.components.net.DefaultSocketFactory.create(DefaultSocketFactory.java:153)

at org.apache.axis.components.net.DefaultSocketFactory.create(DefaultSocketFactory.java:120)

at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191)

at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404)

at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138)

... 43 more

So it is likely that Knowage is not able to use localhost:8080 address. 

  • Please check the configuration of your installation. 
  • Be sure that http:/localhost:8080 can be resolved.
by (15.2k points)
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