Safari can't drive the cockpit

Question

In iPhone and IPAD, Safari can't get rid of the cockpit, very slowly, has been loading and stuck. IOS version, 10.

Answer 1

Hi Killboos,

can you give us more informations about the Knowage version you are using?
Have you tested it on the Chrome browser for IOS?

Thank you

Comments

Knowage version 6.11

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The same problem with Chrome

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Testing on desktop does your cockpit renders correctly?
Can you exclude all possible connection related problems? (firewall, proxies...)

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The desktop can be rendered normally and the phone end rendering is slow.

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I just need to know if that can be related to some connection problems or old device.
However we are going to make more tests on IOS devices and will try to enhance the response times.

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In one of our cookpit, there are 15 chart components. When the system is loaded, it is very slow because it is loaded in parallel, so is there a way to control these components to load data and render them in serial?

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15 chart is quite a big number of charts to load on mobile...
At the moment there is no way to load widget lazily in the same sheet, you can do it splitting them in different sheets. In that way they will be loaded after the previous sheet.

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We divided CHART into 3 SHEET, but it was the same when opened. It seems that all SHEET is loading and rendering at the same time. Is there a configuration item that can control each SHEET and load it separately?

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Please upgrade to the latest version so each sheet is loaded only when it is opened.

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We are currently using 6.1.1, and 6.2 what are the optimizations for SHEET loading?

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Is it convenient for you to provide me with your Email for communication?