Question

I custom build knowage-master-server, but the document development module not working, gives an error that "An error has occurred. Retry later.
If the problems persists, contact the system administrator."

And I get following exception

[DefaultQuartzScheduler_Worker-1] 05 Apr 2018 12:54:59,819 ERROR it.eng.spagobi.tools.scheduler.jobs.CleanCacheJob.executeInternal:51 - Error while executiong job 

it.eng.spagobi.tools.dataset.cache.CacheException: An unexpected error occured while initializing cache

at it.eng.spagobi.tools.dataset.cache.SpagoBICacheManager.initializeCache(SpagoBICacheManager.java:68)

at it.eng.spagobi.tools.dataset.cache.SpagoBICacheManager.getCache(SpagoBICacheManager.java:44)

at it.eng.spagobi.tools.scheduler.jobs.CleanCacheJob.executeInternal(CleanCacheJob.java:47)

at it.eng.spagobi.tools.scheduler.jobs.CleanCacheJob.execute(CleanCacheJob.java:36)

at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:525)

Anyone have idea please help.

Full output log is in this file.

Thanks.

Answer 1

It seems that you did not configure your Tomcat instance.

Please refer to the following guidelines for a correct setup. https://knowage.readthedocs.io/en/latest/admin/README/index.html#installation-from-released-package